Returns & Exchanges
We want you to love your book and products and we'll do everything we can to meet your highest standards. If you're unhappy with a purchase — for any reason — we'll happily accept your return, and we will either exchange it, give you store credit, or issue a full refund (your choice!)
Please email us directly at [email protected] to start the return or exchange process.
Your privacy is important to us and we will do whatever it takes to protect your information.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or subscribe to our newsletter. Nothing else!
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. You can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Promise!
Third party links
We do not include or offer third party products or services on our website. Promise!
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously;
Users are able to change their personal information by emailing us.
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
No! We do not allow third party behavioral tracking!
COPPA (Children Online Privacy Protection Act)
We hope MAX & CHARLIE appeals to the child in all of us, but those under 13 years old are specially protected by the US Federal Trade Commission — when it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission (the USA's consumer protection agency) enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We take this responsibility seriously and will do everything in our power to keep you, your kids, and everyone's information safe and sound.
We adhere to the following COPPA tenants:
We will not require a child to disclose more information than is reasonably necessary to particapate in an activity.
Parents can review their child's personal information, direct us to delete it, and refuse to allow any further collection or use of the child's information.
Parents can agree to the collection and use of their child's information, but still NOT allow disclosure to third parties unless that's part of the service.
Parents can review, delete, manage or refuse with whom their child's information is shared through through account settings on our website, through emailing our support staff, through calling our support number, by mailing us a letter contacting us directly.
Parents can give consent by sign a consent form and send it back to us via fax, mail, or electronic scan, use a credit card, debit card, or other online payment system that provides notification of